- Providing customer service to Library and Learning Commons users.
- Providing a variety of basic IT and tech support including assisting users with printers/copiers/scanners, wireless, Blackboard, My Humber, Microsoft Office software, the library’s online study room booking system, and circulation of technology equipment.
- Shelf reading and assistance with library stacks management, ensuring accurate shelving and organization.
- Explaining and enforcing policies with patience and tact.

- Provided administrative support to the attorneys and the team.
- Scheduled meetings and appointments, prepared agendas.
- Arranged domestic and international travels, including booking flights, applying for visas and making reservations.
- Compiled and entered data into company's database.
- Answered phone calls, directed inquiries to appropriate personnel, responded to requests in a timely manner.
- Operated office equipment, such as copiers and phone systems, and arranged for repairs when equipment malfunctions.

- Provided administrative support to the company's Director and cross-coverage support for other administrative personnel.
- Trained new salespeople.
- Provided Customer Service (technical support, sales quote development, order placement, after-sales).
- Developed new clients (registration, credit check, product presentation).
- Monitored sales for daily report to the company's Director.
- Responsible for the inventory and purchase of office supplies.