Project Objectives:

1. Develop a Comprehensive Handbook: Create a participant handbook that clearly outlines services, policies, and procedures for individuals with developmental disabilities.
2. Ensure Accessibility and Clarity: Ensure that the handbook is accessible to individuals with various developmental disabilities through easy-to-read language, visually appealing design considerations.
3. Align with Best Practices: Align the handbook with best practices in disability services, human rights, and person-centered care.
4. Enhance Understanding: Ensure that individuals and their caregivers fully understand the services provided, their rights, responsibilities, and the support they can expect from Resilient Hearts.

Phase 1: Research and Discovery

Objective: To gather information on best practices in creating materials for individuals with developmental disabilities.

• Review participant handbooks from similar organizations.
• Conduct interviews with individuals with developmental disabilities, caregivers, and professionals in the field to understand key needs if possible.
• Research best practices for accessible communication, including language, format, and design.
• Understand the legal and ethical considerations in disability services.

Phase 2: Content update

Objective: To develop clear, concise, and comprehensive content for the handbook.

• Review current handbook and draft sections covering key areas such as:
• Overview of Resilient Hearts.
• Description of services offered (e.g., adult day program, community support, etc.).
• Rights and responsibilities of participants (this will be provided)
• Policies on safety, confidentiality, and inclusion.
• Steps to access services and supports.
• Ensure all language is person-centered, accessible, and free of jargon.
• Seek feedback from stakeholders (individuals with disabilities, families, and staff) if possible.

Phase 3: Accessibility Design

Objective: To design the handbook in a way that is accessible to individuals with varying levels of understanding and abilities.

• Incorporate visual aids (e.g., icons, pictures) to support understanding.
• Use larger fonts and clear contrast for better readability.
• Include a variety of formats, such as physical, digital, and audio versions if possible.

Phase 4: Finalization

Objective: To finalize the participant handbook.

• Create final revisions based on feedback by project manager.
• Seek feedback from individuals and families and incorporate it into the final deliverables if applicable.

Deliverables:

1. A Complete Participant Handbook: Ready for use by Resilient Hearts, in digital formats.
2. An Accessibility Report: Outlining the steps taken to ensure accessibility and feedback from user testing if applicable.
3. Presentation: A final presentation showcasing the process, findings, and final handbook to Resilient Hearts.