Objective

• To monitor communications from customers regarding products and orders submitted by phone, email or social media
• Solve customer issues
• Create phone orders and manage processing of orders

Gain experience in a real world environment of order processing and communications for an ecommerce business operating in Canada and the US

Project requires the following steps

• Complete Training on company systems
• Answer calls, emails and social media messaging daily
• Enter phone orders into company system
• Manage Shipping Confirmations and tracking number

Students will be provided with the following resources and training to assist them in being effective customer service agents:

• Supplied online platforms
• Training on Company Systems
• Training on Customer service best practices.